Privacy Policy

Last updated: June 2026

Who We Are

West Autos (Scotland) Limited is a vehicle service and repair garage based at 9 Bruce Street, Greenock, PA16 8AN. We are registered in Scotland under company number SC840634. We are the data controller for any personal data you provide to us.

What Information We Collect

We may collect and process the following information:

• Your name, phone number, and email address
• Your vehicle registration number and vehicle details
• Details of services requested or carried out on your vehicle
• Records of communications with us (phone calls, emails, Facebook messages, booking forms)
• Information you provide when completing our booking inquiry form

How We Use Your Information

We use your information for the following purposes:

• To provide vehicle services, repairs, and MOT testing you have requested
• To contact you about your appointment or booking inquiry
• To maintain records of work carried out on your vehicle
• To comply with legal obligations (e.g. DVSA MOT records, tax requirements)
• To improve our services and customer experience

Legal Basis for Processing

We process your data on the following legal bases under UK GDPR: Contract (to fulfil services you have requested), Legal obligation (to maintain records required by DVSA and HMRC), and Consent (for cookies and optional communications).

Cookies

This website uses only essential cookies that are necessary for the site to function. We do not use tracking cookies, analytics cookies, or advertising cookies. When you visit the site, a cookie consent banner allows you to accept essential cookies. You can manage cookie preferences through your browser settings at any time.

Data Sharing

We do not sell your personal data. We may share your information with:

• Our website and hosting provider (Cloudflare, Inc.) — for website operation and security
• DVSA — for MOT testing records as required by law
• Parts suppliers — only as necessary to carry out work on your vehicle
• AE AYE Solutions Ltd — as our website management and support provider

Data Retention

We retain your personal data only for as long as necessary. Vehicle service records are retained for at least 6 years from the date of service for legal and tax purposes. Booking inquiry data is retained for 12 months after your last contact with us.

Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct any inaccurate data
• Erasure — request deletion of your data (subject to legal retention requirements)
• Restriction — limit how we process your data in certain circumstances
• Portability — request a machine-readable copy of your data
• Objection — object to processing based on legitimate interests

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:

• Phone: 01475 600707
• Email: westautosscotland@gmail.com
• In person: 9 Bruce Street, Greenock, PA16 8AN

Complaints

If you believe we have not handled your data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK data protection regulator. Visit ico.org.uk or call 0303 123 1113.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to check this page periodically for updates.